One membership is for the named member and their approved business. Four credits typically create one complete AI-assisted listing. Failed requests and ordinary manual actions do not use credits. Unlimited VIP remains subject to normal, human-directed use.
1. Listing credits
A published Quick List listing uses one credit. A published Smart List or Variation List listing uses four credits. The same rates apply in Listing Workspace.
2. When credits are used
Credits are reserved immediately before submission and charged when eBay confirms publication. Failed or abandoned listings, duplicate publication confirmations, manual edits and ordinary profit calculations do not incur an additional charge.
3. Plan allowances and purchased credits
Growth includes 6,000 credits per monthly billing period and Pro includes 20,000. Three-month plans provide 18,000 and 60,000 credits respectively for that billing period. Unused plan credits reset on the next paid billing period and do not carry over.
Credit packs are separate one-time purchases and do not renew automatically or change your plan. Purchased credits have no expiry and carry over at renewal. Plan credits are used before purchased credits. An active membership is required to buy and spend top-ups; a top-up does not reactivate a cancelled or suspended membership. Credits remain tied to the purchasing account.
4. Connected stores
Unless an order says otherwise, Growth is for one approved primary eBay store, Pro may connect up to two approved stores, and Unlimited VIP may connect up to three approved stores after technical onboarding. Stores must be owned or controlled by the member's own business.
5. Account and device controls
To enforce plan boundaries and prevent account sharing, Ventrax may associate a membership with account, browser, device and connected-store identifiers. We may ask for verification when patterns suggest that access has moved to another person, unrelated business or unusually large number of devices.
Reinstalling the extension or replacing a device does not remove your membership limits. Contact support if you legitimately change equipment or need an approved store replaced.
6. Unlimited VIP
"Unlimited" covers standard AI-assisted listing creation for the approved member's own business, subject to system capacity and reasonable rate controls. It is not a right to unlimited simultaneous automation, bulk resale, public API access or processing on behalf of friends, clients or unrelated businesses.
Examples of use outside fair use include:
- sharing credentials or rotating access between people;
- using friends' marketplace accounts to extend the store allowance;
- reselling generated output or operating a listing service for third parties at scale;
- scripts designed to bypass rate, device, credit or safety controls;
- activity that materially degrades the Service for other members; or
- fraudulent, unlawful, counterfeit or marketplace-prohibited activity.
7. What happens if use looks abusive
We may temporarily rate-limit or pause suspicious activity while we investigate. We will normally contact the member, explain the concern and allow a reasonable opportunity to verify legitimate use. Serious or repeated abuse may result in suspension or termination under the Terms of Service. We will not apply fair use merely to avoid providing the genuine capacity advertised for normal member activity.