Cancel before your next renewal to prevent the next charge. Eligible Growth Monthly members may request a first-month refund before their first renewal if no more than 1,000 credits have been consumed. This voluntary guarantee does not limit rights that apply by law.
1. Recurring memberships
Ventrax monthly and three-month memberships renew automatically until cancelled. Your checkout shows the amount charged today, the billing period and the next renewal price. A first-month promotional price does not reduce later renewals unless the checkout expressly says otherwise.
2. How to cancel
Email ventraxapp@gmail.com from your membership email address and include the name on the account. If we provide a self-service billing link, you may use that instead. Send the request before the renewal date.
We will confirm cancellation. Access normally continues until the end of the paid period, after which unused plan credits and membership benefits end.
3. Growth Monthly first-month guarantee
We offer an additional voluntary guarantee on a member's first Growth Monthly purchase. To qualify, the request must reach us before the first renewal and the account must have consumed no more than 1,000 credits in total. The guarantee is limited to one claim per person, household, business, payment method and connected selling operation.
The guarantee does not apply to three-month purchases, Pro, Unlimited VIP, repeat memberships, previously refunded customers, account sharing, duplicated accounts, misuse or attempts to avoid usage controls. An approved refund ends extension, account and Discord community access. We may verify identity, connected stores and usage before approving a claim.
Requests outside these conditions are not normally refundable merely because a member changed their mind after digital access, AI capacity, onboarding or member services began. This voluntary guarantee does not replace or restrict any statutory right.
4. UK consumer rights
If you are acting mainly outside your trade or business, UK law may give you a 14-day right to cancel a distance contract. Where you ask us to start a service during that period, we may be entitled to charge a proportionate amount for what has already been supplied. A right to cancel digital content early is lost only where the legal conditions—including express consent and acknowledgement—have been properly met.
Contact us within 14 days of the contract if you believe this right applies. Tell us the account email, order date and the reason for your request so we can assess it fairly.
5. When we will investigate a refund or credit
- a duplicate or incorrect charge;
- payment taken after a properly submitted cancellation;
- a material failure to provide paid access that we cannot fix within a reasonable time;
- digital content or services that do not match the description or are not supplied with reasonable care and skill; or
- another circumstance where a refund, repeat performance or price reduction is required by law.
6. How refunds are paid
Approved refunds are sent to the original payment method through the payment provider. Bank processing times are outside our control. Promotional credits, community bonuses and unused plan credits are not redeemable for cash.
7. Marketplace and supplier costs
Ventrax membership does not include eBay fees, eBay Shop subscriptions, Amazon Prime, supplier purchases, taxes or other third-party charges. We cannot refund amounts charged by those third parties.
8. Contact
Email ventraxapp@gmail.com with the account email, charge date and a short explanation. We aim to acknowledge billing requests within 3 working days.